Oʻahu Transportation You Can Count On
IES has been locally owned and operated with the highest standards of service and reliability since 1995. From Waikīkī airport shuttles to contract transportation and group service across the island—no ride too small, no group too big.
Island Express Shuttle delivers.
And we have the track record to prove it. With an emphasis on customer service excellence and 25+ years of delivering on that promise, we help you navigate the complexities of travel and move across the island with ease.
Arriving or departing from HNL and need transportation to Waikīkī?
Real-time flight tracking and onboard Wi-Fi help keep your airport transfer smooth, even when plans change.
Looking for Black Car service with a private driver?
Choose hourly or point-to-point executive service for professional, reliable transportation.
Planning Private Charters & Group Transportation?
Weddings, corporate moves, and group events across the island rely on IES for coordinated pickups and dependable logistics.
Want to see the island?
Explore our island tour options for an easy way to experience Oʻahu.
Book Online Today With Instant Bookings.
Get a custom quote for A More Complex Itineraries.
Our Key Services
Airport Shuttle
Waikīkī hotels to and from Daniel K. Inouye International Airport (HNL). Shared and private shuttle options, with flight tracking for airport pickups.
Private Charters
Flexible transportation for groups, special events, and corporate moves—anywhere on the island. Custom routing, professional drivers, dependable execution.
Black Car
Hourly or point-to-point executive service with premium vehicle options and reliable professionalism—ideal for business travel and VIP transportation.
Contract & Recurring Transportation
Consistent service for organizations that can’t afford missed pickups.
Island Express Shuttle provides recurring and contract transportation across Oʻahu—built on clear communication, dependable timing, and professional service.
- Airline crew transportation
- Government transportation
- School transportation
- Company shuttle services
- Ongoing routes and scheduled programs
Wedding Shuttles Made Simple
From hotel pickups to venue runs and after-party returns, we coordinate guest transportation around your timeline—so your day stays on schedule.
- Guest shuttle routes + pickup timing
- Multi-stop itineraries
- Group coordination and clear communication
Local experience. Real reliability.
Since 1995, we’ve built our reputation by doing the basics exceptionally well—communication, timing, and service.
Flight tracking
We track your flight for a seamless arrival
Onboard Wi-Fi
Our fleet offers complimentary Wi-Fi
Easy booking
Online booking and fast quoting
Experts Since 1995
Trusted local operator on Oʻahu
Trusted by these amazing companies and more!
Client Testimonials
Common questions about our transportation services.
Domestic Arrivals:
Please select an availability that is (45) minutes after your scheduled arrival. It typically takes 20-45 minutes to de-board, retrieve your baggage, and walk to your pre-arranged pickup point. Want to know where to meet your driver? Please click here.
International Arrivals:
Please select an availability that is (45) minutes after your scheduled arrival. It typically takes 45-60 minutes to de-board, retrieve your baggage, and walk to your pre-arranged pickup point. Want to know where to meet your driver? Please click here.
Domestic/International Departures:
For domestic flights. please select an availability that is 2 hours before your flight departure time. For international flights, please select an availability that is 3 hours before your departure time.
Airport Pick-Up Location Guide
Hawaiian Airlines: Inter-Island and Mainland Flights (Baggage claim 6-11)
From the baggage claim 11, please go outside and turn right and go straight to the end of the building. You will see the pickup spot right by the smoking area with two white umbrellas.
Alaska, American, Air Canada, WestJet, Sun Country, Omni Air, Virgin America, Southwest (Baggage claim 16-21)
Please use the crosswalk between baggage claim 19 & 20 to the center median. Pick up only on GREEN curbside marked areas.
Delta Airlines and United Airlines (Baggage claim 22-31)
Please go out of the side exit door located right next to baggage carousel 31 with an overhead sign reading: PRE-ARRANGED 5. Please wait in the seating area until your driver arrives.
International Flights
Exit the terminal using exit DOOR 2, use the nearest crosswalk (between pole number 5 and 6) to the median. Pick up only on GREEN curbside marked areas.
The shared shuttle picks up multiple passengers from different Waikīkī hotels on a scheduled run — it’s the most affordable option for solo travelers or couples. A private transfer means a dedicated vehicle just for your party, with flexible timing and more luggage space. If you’re traveling in a group of 3 or more, private often works out to a similar cost per person.
Travelling by itself is quite stressful and we strive to help each of our customers every step of the way. Island Express Shuttle has a very modest cancellation policy: we offer a full refund for reservations cancelled at least (24) hours before the scheduled pickup time. This applies to online and phone reservations. In the event of a reservation being cancelled less than (24) hours of notice or a no-show, a refund will not be honored. This also applies to flight delays and booking an availability that is too close to your arrival time. Our team will monitor incoming bookings but it is your responsibility to book the correct availability.
For all reservations, we require that you provide your arrival details of your flight so that we can track and anticipate your arrival. In the event that your flight is delayed, we will try our best to accommodate your changes and re-schedule your shuttle within our operating hours.
We may adjust your scheduled pick-up time based on your flight’s arrival. When selecting your time slot, please consider that it takes, on average, 40-60 minutes to deplane, collect your luggage, and proceed to your pre-arranged pick-up location.
Flight Delays: If your flight is delayed, we will rebook you on the next available shuttle. In the event that no seats are available, you will receive a credit for a future ride.
Early Arrivals: Should your flight arrive earlier than expected, we will rebook you on an earlier shuttle if seating permits.
Upon receiving notification of a delay, please contact our office as soon as possible.
For cancellations outside of 24-hours, we are able to offer credit that will go towards a rescheduled shuttle ride.
Island Express Shuttle currently services the island of Oahu.
Our Ford Transit buses have a maximum capacity of 10 passengers per vehicle that come well-equipped with multi-zone air-conditioning, tinted windows, high-ceiling cabins, and ample luggage space.
Our Cadillac Escalade and Chevrolet Suburban SUVs fit 5 adults comfortably with room for (6) pieces of luggage.
Our entire fleet is also GPS-tracked for our customer’s safety.
You can your reservation within 48hrs by calling (808) 944-1879 or email us with your confirmation number to make any changes.
Before you finalize your order, you will have a chance to review and confirm the details, such as the payment method and product information. We will send you a notification when we accept your order, which will complete the contract between us.
In other words, you will have a chance to see all of the details of your order and make any changes before you finalize it. Once we accept your order, we will send you a confirmation, and the contract between us will be complete.
For departure transfers, please arrive at your pickup location at least 10 minutes before your scheduled departure time. Double-check your flight departure times. IES Hawai’i is not responsible for missed flights. Please allow us a 10-minute grace period for unexpected traffic conditions.
Natural features and phenomena are subject to seasons and weather and are beyond our control. IES Hawai’i is not responsible for significant delays due to traffic, weather, road conditions, or other unexpected circumstances. We reserve the right to cancel or modify scheduled transfers. IES Hawai’i will not be responsible or liable for any delays, injuries, losses, accidents, or damages to persons or personal property that are beyond our control.
Please make sure all the information you provide when booking is accurate, as IES Hawai’i is not responsible for guest errors. We understand that mistakes happen, so please carefully review your reservation confirmation email and let us know immediately if you need to make any changes.
You must pay in full at the time of booking to reserve your seat. Payment must be in U.S. dollars unless otherwise specified. You will receive a confirmation code for each successful booking. Please keep this code on hand and provide it when calling for changes or assistance.
Scheduled Arrival Adjustments:
For arriving shared and private reservations, we will adjust your scheduled pick-up time to the most suitable available time. For example, if you arrive at 12:40 PM and book a 1:00 PM shuttle, we’ll likely reschedule you to the 2:00 PM shuttle to allow sufficient time to collect your baggage and reach your pick-up location.
Please allow 40-60 minutes after landing to deplane, collect luggage, and walk to your pick-up point.
To maintain a clean and comfortable environment for all passengers, pets are not permitted on our shared-ride shuttles. Crated pets may be transported on our private services, provided they are in a secure, well-ventilated carrier that fits safely in the vehicle.
Additional cleaning fees may apply if necessary. Service animals, as defined under the ADA, are always welcome on both shared and private services, as long as they can be safely accommodated in the vehicle without blocking aisles or exits.
Please note that shared-ride services operate on a first-come, first-served basis, and all bookings are subject to review.
When necessary, reservations may be adjusted or rebooked to ensure safety, capacity limits, and compliance with applicable laws.
Booking & Communication
“Super easy to book online and they did everything they said they would do, like contact us via text.” — Ian Tolentino
“The confirming email was detailed with photos to help identify the meeting place. … Driver was pleasant and helpful. Good experience.” — Beth Reineking
“Booking via phone was easy and very professional—confirming all with emails and texts. The shuttle even came a few minutes early.” — Bonnie Hofkin
Private Transfers / Black Car
“Excellent! I was very surprised when my driver arrived with a brand new Suburban black all for myself! Very nice driver as well. I’ll recommend for anyone that I know going to Hawai’i!” — Bruno Braga
“Great service! Booked a private transfer for arrival and departure for a family of 5. They provided excellent service with a call ahead on arrival and departures… Would definitely use again for private transfer.” — Wil Quinn
“Great service! Booked a private transfer for arrival and departure for a family of 5. They provided excellent service with a call ahead on arrival and departures… Would definitely use again for private transfer.” — Tom Saunders
Seamless Airport Pickups
“We used them for arrival and departure and it was stress free! We had Mai and she was friendly and helpful! Would recommend!” — Anthony Locascio
“Excellent and speedy service! My flight came in early with just one quick email the company had rebooked me onto an earlier shuttle to cut down on my waiting time. The driver was nice and drove safely. Highly recommend!” — Linda Matrone
“This service was great. On time for our departure to the airport. The driver was very personable and friendly.” — Melissa Yates
“Aloha” Service
“Great first time experience in Hawaii. Our driver was knowledgeable and friendly. Quick service to hotel.” — Edith Stine
“Christian was the best shuttle driver I’ve ever had… He conversed with me and made me feel calm and comfortable.” — Wendy Baker
“Dillon was a terrific driver. He picked me up ahead of schedule and helped me load and unload my checked bag… extremely pleasant. I highly recommend Island Express Shuttle!” — Aviral Shrivastava
Our Brands
Shared shuttles, airport & contract transportation
Black car service & private island tours
